Privacy Policy — How bl111 Protects Your Data
At bl111, protecting the personal information of our players is a fundamental commitment. This Privacy Policy explains precisely what data we collect, why we collect it, how it is used and stored, who it may be shared with, and what rights you hold over your own information as a registered player on our platform.
Our Commitment
Privacy at the Core of bl111
bl111 is Bangladesh's premier online casino and sports betting platform. As part of delivering a safe and trustworthy experience to players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and beyond, we are fully committed to responsible data handling. The following principles summarise how we approach your privacy every day.
Minimal Data Collection
bl111 collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and the fulfilment of our legal compliance obligations. We do not gather data speculatively or for purposes unrelated to your account and platform usage.
Secure Data Storage
All personal data held by bl111 is stored on encrypted servers protected by industry-standard SSL/TLS encryption and multi-layered access controls. Access to player data is restricted to authorised personnel who require it for defined operational purposes only.
Player Control
bl111 players retain meaningful rights over their personal data, including the right to access a copy of the data we hold, to request corrections, to request erasure in defined circumstances, and to raise a complaint regarding our data handling practices.
No Unauthorised Sharing
bl111 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with verified partners who perform specific functions on our behalf — such as payment processors and game providers — under strict contractual data protection obligations.
Defined Retention Periods
Personal data is not retained indefinitely. bl111 maintains clear data retention schedules aligned with legal requirements and operational necessity. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data governance procedures.
Transparent Communication
When our data practices change in any material way, bl111 will notify registered players via their registered email address before those changes take effect. We are committed to keeping players informed rather than burying important updates in unannounced policy revisions.
Section 1
Data We Collect
bl111 collects personal data from players across several distinct touchpoints during the lifecycle of their account relationship with the platform. The categories of data we collect, and the context in which they are gathered, are described in detail below.
Registration Data
When you create a bl111 account, you provide us with foundational personal information that we require in order to establish your identity and ensure eligibility. This includes your full legal name, date of birth, residential address (including city, such as Dhaka, Chittagong, or Sylhet), email address, and mobile phone number. This information forms the basis of your player profile and is used throughout your relationship with bl111.
Identity Verification Data
In compliance with our Know Your Customer (KYC) obligations and to prevent underage gambling, bl111 collects copies of government-issued identity documents from players at the point of their first withdrawal request or at any other stage where verification is required. Acceptable documents include National Identity Cards and passports. We may also request proof of residential address in the form of a recent utility bill or bank statement.
Financial Transaction Data
bl111 records details of all financial transactions conducted through your account, including deposit amounts, withdrawal requests, transaction timestamps, payment method types (such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard), and transaction reference identifiers. We do not store full card numbers or mobile banking PINs — sensitive payment credentials are handled exclusively by our certified payment processing partners.
Gameplay and Betting Data
bl111 maintains records of all gaming and betting activity conducted through your account. This includes game history, bet amounts, wagering outcomes, active bonus usage, and session timestamps. This data is used for account management, dispute resolution, bonus tracking, and responsible gaming monitoring purposes.
Technical and Device Data
When you access bl111 via a web browser or mobile device, our systems automatically collect certain technical data, including your IP address, browser type and version, device type and operating system, screen resolution, language settings, and referring URL. This data is used for platform security monitoring, fraud detection, and to optimise the bl111 experience across different devices and connection environments common in Bangladesh.
Communications Data
If you contact bl111's customer support team via live chat or email, we retain a record of those communications, including the content of messages exchanged and the timestamps of each interaction. This data is used for quality assurance, dispute resolution, and to provide continuity of support across separate interactions.
| Data Category | Examples | Collection Trigger |
|---|---|---|
| Registration Data | Full name, date of birth, address, email, phone | Account sign-up |
| Verification Data | NID copy, passport, proof of address | KYC process / first withdrawal |
| Financial Data | Deposit/withdrawal amounts, payment method type, transaction IDs | Each financial transaction |
| Gameplay Data | Game history, bet records, session logs | Each game round / bet placed |
| Technical Data | IP address, browser type, device OS | Each platform visit |
| Communications Data | Support chat logs, email correspondence | Each support interaction |
Section 2
How We Use Your Data
bl111 processes personal data only for defined, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which bl111 processes player data are as follows:
- Account Management: To create, maintain, and administer your bl111 player account, including processing deposits and withdrawals, recording gameplay history, and managing bonus balances.
- Identity and Age Verification: To verify that you meet the 18+ age requirement for use of the bl111 platform and to confirm the accuracy of your registered personal details, as required by our responsible gaming and anti-fraud obligations.
- Payment Processing: To facilitate deposits via bKash, Nagad, Rocket, Upay, and linked bank accounts, and to process withdrawal requests to your verified payment accounts in BDT.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, bonus abuse, and other prohibited conduct on the platform. IP address data and device fingerprinting assist in identifying suspicious behaviour patterns.
- Responsible Gaming: To monitor gameplay behaviour for signs of problem gambling, enforce self-exclusion restrictions where activated, apply deposit and loss limits, and fulfil our duty of care obligations to players who may be at risk.
- Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and maintain a record of all support interactions for quality assurance purposes.
- Legal Compliance: To fulfil our obligations under applicable laws and regulations, including responding to lawful requests from relevant authorities for account or transaction data.
- Platform Improvement: To analyse aggregate, anonymised usage data to improve the design, performance, and content of the bl111 platform — including game selection, page layout, and payment flow optimisation for Bangladeshi players.
- Marketing Communications (Opt-in Only): Where you have explicitly opted in to receive promotional communications from bl111, we will use your email address and/or mobile number to send you information about relevant bonuses, promotions, and platform updates. You may withdraw this consent at any time by contacting support or using the unsubscribe mechanism included in each communication.
Legal Basis for Processing: bl111 processes personal data on one or more of the following lawful bases: (a) contract performance — processing necessary to deliver the services you have signed up for; (b) legal obligation — processing required by applicable laws or regulations; (c) legitimate interests — processing necessary for fraud prevention, platform security, and responsible gaming monitoring; and (d) consent — where you have freely given explicit consent, such as for optional marketing communications. You may withdraw consent-based processing at any time without affecting the lawfulness of processing that occurred before withdrawal.
Section 3
Data Sharing & Third Parties
bl111 does not sell, rent, or otherwise commercially transfer your personal data to third parties for their own marketing or commercial purposes. We share player data only in the specific, limited circumstances described below, and only with parties who are contractually obligated to handle that data in a manner consistent with this Privacy Policy.
Payment Processing Partners
To process deposit and withdrawal transactions, bl111 shares necessary financial data — such as transaction amounts, payment method identifiers, and account reference numbers — with our certified payment processing partners including the operators of bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank integration services. These partners process payment data solely for the purpose of executing the specific transaction requested.
Game Providers
The casino games available on bl111 are supplied by third-party game providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. To facilitate gameplay, bl111 passes a session token and a player identifier (not your full personal details) to the relevant game provider's platform. Game providers receive only the minimum data required to run the game session and record the outcome for account settlement purposes.
Identity Verification Services
bl111 may use third-party identity verification service providers to assist with KYC document checks and age verification. These providers process your submitted identity documents under strict contractual confidentiality terms and are not permitted to retain or use those documents for any purpose beyond the verification service they are performing on bl111's behalf.
Legal and Regulatory Disclosure
bl111 may disclose personal data to relevant governmental, financial intelligence, or law enforcement authorities where required to do so by applicable law, by court order, or where disclosure is necessary to prevent or investigate serious criminal activity — including money laundering or fraud — affecting the platform or its players.
No Third-Party Marketing: bl111 strictly prohibits the sharing of player personal data with any third party for that party's own marketing, advertising, or commercial purposes. If you receive unsolicited marketing from a third party claiming to have obtained your data from bl111, please contact us immediately at [email protected] so that we may investigate.
Section 4
Cookies & Tracking Technologies
bl111 uses cookies and similar tracking technologies on our website to ensure the platform functions correctly, to maintain the security and integrity of player sessions, and to collect anonymised analytics data that helps us understand how players use and navigate the site.
What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to retain certain information between page loads and sessions. Cookies do not contain executable code and cannot directly access other files stored on your device.
Types of Cookies Used by bl111
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintains your login session, retains language preferences, ensures secure navigation between pages | Session / up to 24 hours |
| Functional | Remembers your game lobby preferences, last visited game categories, and display settings | Up to 30 days |
| Analytics | Collects anonymised data on page views, navigation paths, and device types to improve platform design | Up to 13 months |
| Security | Assists in detecting suspicious login behaviour, bot activity, and potential account compromise attempts | Session |
Managing Cookies
You can control the use of non-essential cookies through your web browser settings. Most modern browsers allow you to block all cookies, delete existing cookies, or configure alerts when cookies are being placed. Please note that disabling strictly necessary cookies will impair your ability to log in to and use the bl111 platform, as session management relies on these cookies to function correctly. Disabling functional or analytics cookies will not prevent you from accessing or playing games but may affect certain personalisation features.
No Cross-Site Advertising Cookies: bl111 does not deploy third-party advertising cookies or tracking pixels designed to follow your browsing activity across other websites for advertising targeting purposes. Any analytics technologies used by bl111 are configured to collect data in an anonymised, aggregated form only.
Section 5
Data Retention
bl111 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply to the main categories of player data:
- Active Account Data: For the full duration of your active bl111 account relationship, plus a minimum retention period of five (5) years following permanent account closure, to satisfy anti-money laundering record-keeping obligations.
- Transaction Records: All deposit, withdrawal, and bet transaction records are retained for a minimum of five (5) years from the date of the transaction, in accordance with financial record-keeping requirements.
- KYC and Identity Verification Documents: Copies of identity documents are retained for the duration of the account relationship and for five (5) years following account closure. Where documents were submitted in connection with a specific compliance investigation, the retention period may be extended for the duration of that investigation and any subsequent legal proceedings.
- Customer Support Communications: Support chat logs and email correspondence are retained for three (3) years from the date of the interaction for dispute resolution and quality assurance purposes.
- Marketing Consent Records: Records of your marketing communication preferences and the date of any consent given or withdrawn are retained for the duration of your account relationship and for two (2) years following account closure.
- Technical and Device Logs: IP address logs and session data used for security monitoring are retained for up to twelve (12) months, after which they are automatically purged or anonymised.
When the applicable retention period expires, bl111 will securely delete or irreversibly anonymise the data in question in accordance with our internal data governance procedures. Anonymised, aggregated data — from which no individual player can be identified — may be retained indefinitely for statistical and platform improvement purposes.
Section 6
Data Security
bl111 takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures designed to protect player data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to the following:
- SSL/TLS Encryption: All data transmitted between your browser or device and the bl111 platform is encrypted in transit using industry-standard TLS (Transport Layer Security) protocols. The presence of the padlock icon in your browser's address bar confirms that your connection to bl111 is encrypted.
- Encrypted Data Storage: Sensitive personal data held in bl111's databases — including identity document records and financial transaction data — is encrypted at rest using AES-256 or equivalent encryption standards.
- Access Controls: Access to systems containing player personal data is restricted to authorised bl111 personnel whose roles require access to that data. Role-based access controls, multi-factor authentication, and regular access reviews are applied to all internal systems.
- Intrusion Detection and Monitoring: bl111's infrastructure is subject to continuous security monitoring to detect and respond to attempted intrusions, unusual traffic patterns, or other indicators of compromise. Security incidents are responded to in accordance with our internal incident response procedures.
- Third-Party Security Standards: All third-party service providers who process player data on bl111's behalf are required to maintain data security standards that are at least equivalent to those applied by bl111 itself, and are subject to periodic review.
Your Role in Account Security: While bl111 maintains robust security infrastructure, the security of your account also depends on the steps you take to protect your own credentials. We strongly recommend using a unique, strong password for your bl111 account that is not reused on any other platform, enabling two-factor authentication if offered, and never sharing your login credentials with any other person. If you believe your account has been accessed without your authorisation, contact bl111 support immediately at [email protected].
Section 7
Your Privacy Rights
As a bl111 player, you hold a number of rights in relation to the personal data we hold about you. bl111 is committed to honouring these rights in a timely and transparent manner. The following rights are available to all registered players:
Right of Access
You have the right to request a copy of the personal data that bl111 holds about you. Upon receipt of a valid access request, bl111 will provide you with a summary of the data categories held, the purposes for which they are processed, and copies of the relevant data records, subject to any applicable legal limitations.
Right to Rectification
If any personal data held by bl111 about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly via your bl111 account settings panel. For corrections to identity verification records, please contact support directly.
Right to Erasure
In certain circumstances, you have the right to request the deletion of your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other lawful basis for processing applies, or where the data has been processed unlawfully. Please note that this right is subject to bl111's legal obligation to retain certain records (such as transaction records and KYC documents) for mandatory retention periods as described in Section 5. Erasure requests that conflict with these legal obligations cannot be fulfilled in full during the applicable retention period.
Right to Restrict Processing
You may request that bl111 restrict the processing of your personal data in certain defined circumstances — for example, while you are contesting the accuracy of data we hold, or while an erasure request is under review.
Right to Object
Where bl111 processes your personal data on the basis of legitimate interests (such as fraud prevention analytics), you have the right to object to that processing. bl111 will review your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.
Right to Withdraw Marketing Consent
If you have opted in to receive marketing communications from bl111, you may withdraw that consent at any time by contacting our support team or by using the unsubscribe link included in every marketing email. Withdrawal of marketing consent does not affect bl111's ability to send you transactional or account-related communications that are necessary for the administration of your account.
How to Exercise Your Rights: To exercise any of the rights described in this section, please contact the bl111 data support team via live chat, available 24/7, or by emailing [email protected]. Please include your registered name, email address, and a clear description of the right you wish to exercise. bl111 will acknowledge your request within 3 business days and respond substantively within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case bl111 will notify you of the extension and the reason for it.
Section 8
Updates to This Policy
bl111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services offered on the bl111 platform. The most current version of this Privacy Policy will always be accessible at bl111.app/privacy-policy.
Where an update constitutes a material change to the way in which we collect or use your personal data, bl111 will provide advance notice of the change via the email address registered to your account no less than 7 days before the revised Policy takes effect. Non-material changes — such as typographical corrections or clarifications that do not alter the substantive meaning of any provision — may be made without advance notice.
Your continued use of the bl111 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes to this Policy, you may request account closure in accordance with the Account Suspension & Closure section of our Terms & Conditions.
bl111 encourages all players to review this Privacy Policy periodically so that they remain informed about how their personal data is being handled. If you have any questions about this Policy or about bl111's data handling practices, our support team is available 24 hours a day, 7 days a week, via live chat or at [email protected].
Related Policies: This Privacy Policy should be read alongside bl111's Terms & Conditions and Responsible Gaming policy, both of which contain additional provisions relevant to the way your account data is used in the context of responsible gambling tools, self-exclusion, and account management. Together, these three documents constitute the full framework governing your relationship with bl111.
Continue Exploring bl111
Now that you have reviewed our Privacy Policy, explore everything bl111 has to offer — from live cricket betting and jackpot slots to live dealer casino tables and instant BDT withdrawals via bKash and Nagad.
Play responsibly. Gambling involves financial risk. bl111 is strictly an 18+ platform.